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 We formerly operated a scheme known as Babergh Response. The service was aimed primarily at elderly or disabled people or indeed anyone that lived within the Babergh district who wished to stay in their own home and remain independent.
Although we still provide a service to anyone with an existing alarm, we are no longer offering the service to new customers.
Please click on Alternative Providers that can deliver a similar service within the Babergh district.
Please complete our online application form if you wish to request the removal of a unit, report a fault or change personal details.
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No, the rental includes all maintenance and repair costs. However, if you lose a pendant or damage the pendant or unit in any way (other than general wear and tear), then you will be charged for a replacement.
Assist & Assure staff are on duty 24 hours a day, 365 days of the year, and someone will always answer your call.
I have an alarm system and will be moving house soon. Can I take the alarm with me?
If you are moving to another property within the Babergh District, then you can take the alarm with you to your new address. A friend or family member may be able to plug the alarm system in for you and, if this were the case, we would recommend that you make a test call by pressing the pendant to check that everything is working okay. If there is no one that can do this, we can arrange to do this for you as long as you give us at least 2 weeks’ notice of your move date.
If you are moving away from the Babergh District area, we will have to ask for the alarm unit and pendant to be returned to the offices, as we cannot support the system from outside of the district. You could speak to the local authority, which will cover your new area, to see if they may be able to assist.
Let us know your change of details by either completing the online application form or by contacting the office on 01473 825757 (during office hours).
If you no longer need the alarm, please complete the online application form or contact the Council Housing Customer Services Tean on 01473 825757 (during office hours).
Any faults that happen during office hours (9am – 5pm, Mondays to Thursdays, 9am – 4.30pm, Fridays), ring 01473 825757. All other times, ring 01362 696175.
If you are able to plug in an alternative phone, check to see if there is now a dialling tone. If there is, then your original phone may be faulty and will need to be replaced. Connect the new replacement phone to the alarm.
If still not working, ring the office or complete the online application form. If there isn’t a dialling tone you may have a fault with the BT line and, if this is the case, we would not be able to assist with the fault and your would need to report the fault to your telephone service provider. (If this is BT, you can ring them on 0800 800 151 and report the fault.)
Perhaps there is no power supply to the alarm – check the unit is switched on at the wall.
Do you have power in your property? - maybe the main fuse box switch has tripped. If it hasn’t tripped, then it is a power supply problem.
If you do have power and a test call has been made and you had no response then ring 01362 696175.
Are the plugs (BT & electric) all pushed in properly?
Have you pressed and held down the cancel button (the green button on the left-handside with a ‘C’ on it)? Do you have power supply and BT supply?
Is it definitely the alarm bleeping and not a low battery in a smoke alarm situated near the alarm?
If all these checks have been carried out and there is still a problem then ring 01362 696175.
If it only happens occasionally, we will visit when next in the area.
If it is constant, then report as a fault and someone will attend as soon as possible.
Please press the red button on the base unit and report the pendant as missing.
Did the little red light on the pendant light up when you pressed it? If yes, but nothing else happened only complete silence then it could be a faulty pendant. Report as fault.
Is the alarm switched on at the electric socket (red button on the main unit should be illuminated)? If the alarm is plugged in okay, but still no red light on the unit, check that the power to the property is on. If this isn’t working then you may need to check the fuse box.
The pendants all have a battery with a ten-year life. No need to worry about this, we will visit when next in your area and will replace the pendant or battery.
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