Contact Us

Contact methods

• Online Contact Forms,
• By Telephone,
• Out of Hours Emergencies,
• By Fax,
• By Post,
• In Person,
  • Hadleigh
  • Sudbury
  • Appointments
• Where We Are,
• By Text,

Report something

• Complaints and Compliments,
• Report a Problem,
• Report Fraud or Corruption,
• Report Repairs, council tenants only,
• Website Errors,

Key people

• Babergh Councillors,
• Babergh Management Team and Heads of Service,
• Parish Clerks and Contact Details,
• Press Office,

Other methods of getting information

• Freedom of Information Requests.
  

By Telephone

It is now easier than ever with the launch of a new set of phone numbers. Please take full advantage of our telephone line opening times, Monday to Friday 9am to 5pm (except bank holidays). Our busiest times are all day Mondays and each morning between 9am and 11am. You may wish to make your call at an alternative time convenient to you.

• Council Housing: 01473 825757: tenancy information, housing register queries, repairs, home alterations and disabled adaptations in council accommodation.
• General Enquiries: 01473 826622: car parks, concessionary fares, bus passes, travel vouchers, job vacancies, pest control, sport & leisure, anti-social behaviour and other general enquiries.
• Money Matters: 01473 825798: Council Tax, benefits, Business Rates and housing rents.
• Planning: 01473 825858: planning permission and development control.

Except on weekends and bank holidays when the office will be closed.

Other Useful Numbers

• Refuse hotline: 0845 6066045 (Local Rate Call) Monday to Friday 8.30am to 5pm: rubbish, bulky item collection, waste and recycling.
• Payments hotline: 01473 829024: automated payments telephone line available 24 hours a day, 7 days a week, to pay by debit/credit card for council tax, brown bin renewals, rents, car park excess charges and sundry debtor accounts.
• Fax: 01473 823594.
• Minicom: 01473 825878, text phone for partial hearing and deaf people.
• Babergh Switchboard: 01473 822801.

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Out of Hours Emergencies

If you have an urgent need for access to Council services (5pm to 9am Monday to Friday, all day and night Saturday and Sunday) when the Council Offices are closed (e.g. burst pipe in Council accommodation, you have just been made homeless) the operators on our Out of Hours Service may be able to assist you by telephoning Flagship Response on 0808 1684555.

Alternatively, you can leave a message by telephoning 01473 822801 which will be responded to as soon as possible when the office re-opens.

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By Post

The council's main postal address is:

Babergh District Council,
Corks Lane,
Hadleigh,
Ipswich,
IP7 6SJ.

DX: 85055 (Exchange: Babergh).

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In Person

Hadleigh Office

You can visit the Hadleigh office during the following opening times:

• Monday to Thursday: 9am to 5pm (Except on Bank Holidays when the office will be closed).
  
• Friday: 9am to 4.30pm
• Saturday and Sunday: Closed

Office Address:  Babergh District Council, Corks Lane, Hadleigh, IPSWICH IP7 6SJ

Where is Hadleigh, Babergh District Council Office?

Disabled access

The building is fully accessible to disabled customers, with a lift, automatic doors and disabled lavatory.  There is also a hearing loop at our Reception desk, Customer Service desk and in the Council Chamber.

Travelling to the Hadleigh office by car

There is free visitor parking and designated disabled parking at the Council Offices. Additional parking is available in Hadleigh town centre.

Travelling to the Hadleigh office by public transport

For people travelling to the Council offices by bus, there is a bus stop immediately next to the office building. The bus stop name is "Hadleigh Council Offices".

To find out the next bus time:

• Use the Traveline East Anglia website.
• Text SUFAGDJD to 84268, or
• Telephone 0871 200 22 33.

Sudbury Advice Centre

Alternatively you can visit the Sudbury Advice Centre for advice and guidance on County Council, District Council and Town Council services, during the following opening times.

• Monday to Thursday: 9am to 5pm (Except on Bank Holidays when the office will be closed).
• Friday: 9am to 4.30pm
• Saturday and Sunday: Closed
   

Office Address:  Town Hall, Market Hill, SUDBURY  CO10 1TL

Appointments

If you intend to make a visit to resolve an enquiry, making an appointment will guarantee that you do not have to wait. Please telephone the relevant team as listed above or the Council switchboard on 01473 822801 and speak to the service you require to book an appointment.

All visitors are seen as quickly as possible but at peak times there may be a delay.

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Website Errors

Please tell us about website errors and accessibility issues via the online form to the Webmaster.

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Freedom of Information Requests

Please see if the information you require is already on this website by checking the A - Z of Services.

If you cannot find the information you are looking for then you can visit the Freedom of Information and Data Protection Act pages of the website.

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